Website Privacy Terms & POPI Conditions

Whereas Gem Gel respects the privacy of all personal data and private information collected, processed and stored. As such, we undertake to handle all personal information received and processed with due care and provide the necessary security to safeguard all information held by us.

Our internal systems and privacy practices are intended to allow us to respond should there be a breach of any kind. Where required, our privacy practices and POPI policy dictate that any material breach will be reported to the relevant Regulator.

By using our website, you agree to the following. Please do not use our website, online products or services if you do not agree with this privacy policy.

Cookies

Gem Gel uses cookies, pixels and other technologies, collectively referred to as “cookies”, to recognise your browser or device, learn more about how visitors use our website, and provide you with essential features and services.

Cookies may also be used for additional purposes, including:

1. Recognising you when you sign up to use our services, where applicable.
2. Providing users or data subjects with customised features and services, where applicable.
3. Conducting research and diagnostics to improve Gem Gel’s website content, products and services.
4. Preventing fraudulent activity.
5. Improving security.
6. Delivering content, including ads, relevant to your interests.
7. Reporting, measuring and analysing the performance of our services.

You can manage browser cookies through your browser settings. The “Help” feature on most browsers will explain how to prevent your browser from accepting new cookies, how to receive a notification when you receive a new cookie, how to disable cookies and when cookies will expire.

If you disable all cookies on your browser, Gem Gel and its third-party service providers will not transfer cookies to your browser. However, you may need to manually adjust some preferences every time you visit the site, and some features and services may not work.

Website Privacy & POPI

Your privacy is important to Gem Gel. This policy explains our privacy practices and the choices you have about the way your personal information will be dealt with. Our practices are intended to align with our internal procedures and the provisions of POPI.

1. Personal information is collected only when knowingly and voluntarily submitted.
2. Personal information is only used for the purpose for which it was collected and/or submitted, or for such secondary purposes that are related to the primary purpose.
3. In addition to where you have consented to the disclosure of your personal information, personal information may be disclosed in special situations where Gem Gel has reason to believe that doing so is necessary to identify or act against anyone damaging or interfering with our rights or property, users or anyone else that could be harmed by such activities.
4. Gem Gel may engage third parties to provide you with goods or services on our behalf and, in such circumstances, may disclose your personal information to such parties in order to provide such goods and services.

Information Security on Our Website

1. Any information that you upload on our website will be stored on a secure server and may be used for limited purposes such as future communications, which you are always entitled to unsubscribe from.
2. Gem Gel will not disclose, sell, rent or disseminate your personal information to third parties without your consent unless we are compelled to do so by law. Gem Gel may do so if you have granted consent thereto.
3. While all reasonable efforts are taken to ensure that your personal information is protected as it travels over the internet, Gem Gel cannot guarantee the absolute security of any information you exchange with us due to reasons beyond our control.
4. Gem Gel may use cookies and web beacons to facilitate improvement of our website. However, neither cookies nor web beacons collect personal information such as the user’s name or email address. You may reject cookies, as most browsers permit individuals to decline same.

Information We Collect

Account/User: Name, Email Address and Contact Details

1. We only collect the contact details and names provided to us by the user or via our website page.
2. We may use this information to enforce our legal rights.
3. It is stored at our hosting provider, who is POPI compliant or is governed by substantially similar privacy legislation to South Africa.
4. It may be shared with professional service providers such as accountants and legal practitioners.
5. We retain this information for as long as you use our products or services and for at least one year after your last order as required by the Electronic Communications and Transactions Act 25 of 2005.
6. Order details are kept for 5 years after tax submission as required by the Tax Administration Act 28 of 2011.

Customer, Order and Business Information

Where you purchase products from Gem Gel or communicate with us through the website, we may process your name, email address, contact details, billing details, delivery details, order information and related communication history.

1. This information is stored at our hosting provider, who is POPI compliant or is governed by substantially similar privacy legislation to South Africa.
2. It may be shared with third parties where necessary to process orders, payments, delivery or support.
3. We retain this information for as long as you use our products or services and for at least one year after your last order as required by the Electronic Communications and Transactions Act 25 of 2005.

Financial Information

1. We do not have access to your full financial information.

Payments made through our website may be processed by third-party payment service providers. These providers may process payment information in accordance with their own privacy and security policies.

Children’s Personal Information

1. We do not intentionally collect children’s personal information without the necessary consent.
2. Any information pertaining to children must be given with the prior consent of the parent or legal guardian, given voluntarily, and will only be stored or processed within the strict scope and/or mandate for which it was collected or provided.
3. All material efforts will be taken by Gem Gel to ensure that no children’s personal information is unlawfully and irresponsibly collected, stored or processed, and that it is processed strictly in terms of the Protection of Personal Information Act 4 of 2013, also known as POPI.
4. We consider all personal information pertaining to children as highly sensitive and will never misuse, abuse, unlawfully process or share any of the aforementioned sensitive information with any third party prior to obtaining the necessary consent, unless required to do so by law.

Website Usage Information

1. We may record how and when you use our website, products and services, including your IP address and cookie data.
2. Throughout our website, usage information may be collected automatically to limit the number of submissions you can make to our site, protect our site from security threats and help us improve user experience.
3. This information may be stored in cookies on your computer. You may disable cookies in your browser, but aspects of our website, products or services may stop working.
4. This information is stored at our hosting provider, who is POPI compliant or is governed by substantially similar privacy legislation to South Africa.
5. We may retain this information indefinitely for security, reporting and website improvement purposes.

Google Analytics

Our website may use Google Analytics, which is a web analysis service provided by Google.

Google may automatically collect cookie and website usage data and use it to track and examine the use of www.gemgel.co.za, to prepare reports and share them with other Google services.

Google does not associate your IP address with the usage information it collects. Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Google is based in the United States and may use standard contractual or equivalent legal mechanisms to transfer online advertising and measurement personal data where required.

Google’s privacy policy can be accessed here: https://policies.google.com/privacy.

You may opt out of Google Analytics here: https://support.google.com/analytics/answer/181881.

Website Products and Services: Information About Your Order or Enquiry

1. If you choose to use our website, products or services, we may process your contact details, order details, delivery details, billing details and communication history in order to provide you with our products, services and support.
2. Not supplying the required information may limit the services we can provide.
3. We do not share this information without prior consent or a lawful reason to do so.
4. We retain this information for as long as required for business, legal, tax, support and operational purposes.

Information Security

We employ a variety of security measures to safeguard your personal information, including reasonable access control, secure website technology and SSL where applicable.

Right to Access and Rectify Your Information

1. You may remove your contact details from our newsletter mailing list or any other further marketing by unsubscribing or informing Gem Gel via email.
2. You may request access to, correction of or updates to your personal information by contacting us.

Right to Object

1. You have the right to object to our processing of your personal information in terms of the Protection of Personal Information Act section 11(3).
2. You may object by sending an email to our offices with the subject line: Complaint: POPI.

Right to Complain

1. You have the right to lodge a complaint with the Information Regulator or directly with Gem Gel.

Gem Gel contact email: info@gemgel.co.za

Complaints email: complaints.IR@justice.gov.za

Gem Gel Contact Information

Changes

From time to time, it may become necessary to make changes to this privacy policy. It is your responsibility to periodically check our website for any changes.